Best car buying experience ever. We usually go the Costco route but we got an even better deal here without the hours-long haggling that often takes place. Francisco was exceptional - knowledgeable, friendly, just down to earth. I would not hesitate going back again. Great staff. We actually felt like they cared about our experience there. Plus we got a great deal on a new Jetta diesel.

In July I leased my second VW CC from VW Kearny Mesa. My experience at this dealership has always been exceptional. And it was no different during the selection of my new vehicle. Abe Santana was a pleasure to work with. He stayed late in the day to facilitate all aspects of the deal. He was helpful in transitioning from my older vehicle to the new one, and thoroughly explained the differences in potential vehicles and the options that were available. He was patient during the entire process and at no time did he apply any pressure for me to select any particular vehicle. He simply guided me to the right choice based on my circumstances. I would recommend Abe to anyone interested in a new vehicle from VW Kearny Mesa. He made the experience easy and comfortable.

I went in on a Wednesday afternoon after leaving the national city mile of cars...not a great experience.The moment i stepped onto the lot in kearny mesa VW i was greeted by a very friendly young gentleman Abraham.He quickly answered all my questions and more about the car i was interested in.My overall experience was wonderful Abraham was the best! Id recommend to anyone!

As a person that works in marketing Dr's office's I know how important a return customer is and I also know that peoples lives can change at any moment . And when you don't follow through on all aspects of informing customers of where they stand weather you intend to or not you make the customer feel less then worthy of a final call. And don't make up a bunch of lies. Do what you say you can't and Don't make promises you can't keep. And there is no way anyone has that many legitimate evals. Read yelp its more informative. This is unreliable.

I have only had one car, a 2004 Beetle that my parents gave to me when I turned sixteen. Since I had already had a VW Beetle for almost 10 years, I wanted ANYTHING other than that car - or so I though. I went to a couple different dealership (not Volkswagen) and I could tell that they were fully annoyed by the fact that I did know exactly what I wanted, what my budget was and what features I was looking for. All I kept thinking about was how pleasant all of my interactions with VW (multiple locations in San Diego, CA and Dallas, TX) had been over the last 10 years, and that's what brought me to VW Kearny Mesa. Right when we pulled into the lot, Fernando was there to greet us. He was awesome and really understanding of the fact that I didn't really know what car I was there to purchase. All I knew was that I wanted a white car with beige interior, so he showed us all of the cars with that color combo in their lot explaining all of the differences in models and trims. From there we were teamed up with Dago. At this point I still wasn't sure of what I wanted, until Dago suggested the 2014 Convertible Beetle white with beige leather interior in the showroom. As much as I said I didn't want another Bug, Dago could tell that this was my car. He did an exceptional job of showcasing this car and all of its great/new features, so much so that I actually WANTED to test drive it and once I did - I feel in love! Being a first time buyer I really had no idea how the application and actual sales process would be. DAGO WAS ABSOLUTELY AMAZING - he made me feel at ease in a situation that was very uncomfortable for me. Josh Irvine also made the process exception - they are both Miracle workers :) All in all, every single person I spoke with during this two day process was incredibly helpful and such a pleasure to work with. I never felt like I was being pressured into anything that I didn't want and they all helped me find something that truly fits my personality, lifestyle and budget. I recommend this dealership to anyone and everyone in the market for a new or used car!

This place was terrible. We had been looking for a particular VW for a couple of months and had emailed this place. Wendy Tran responded with prefabricated emails unrelated to the questions I had asked. So I figured I wouldn't judge the place on the internet sales department. So one day I got off of work a little bit early to look at the car we were interested in. I walked in that spoke with the receptionist who was decently nice. I told her that I wanted to look at a particular car and she got one of the sales guys. He said he could help, and that he was the sales manager, but when we were walking out to go look at the car he passed one of his sales guys and asked if he was busy and the guys said not at this moment. So I then explained to this guy what I was looking for and he fumbled for a little but then was able to eventually locate the vehicle. He asked if I wanted to take it for a test drive, but I told him that I didn't have a whole lot of time and that the car was for my fiancé so I would want her to drive it. He said that is alright, you can drive it to see how you like it and we can schedule a time when she can come down too. So I agreed and took the car for a test drive. That was all good but then when we got back he told me he had another appointment and then he passed me off to another salesman. So I then had to explain again what I was looking for all over again to a third person, and that I had a limited time. He wanted to run some quick numbers and disappears for a couple of minutes and I had to leave so I tracked him down to let him know that I had to leave and asked if we could schedule something for Sunday. The finance guy was pretty rude and then tried to play it off all nice saying he wished we had more time. I then had to explain the whole situation to him and asked that he call me back to schedule a time when we both had more time. I never heard anything back from them. Still being in the market for the car two weeks later, and the car still being available, we figured we would give them a second chance. This time my fiancé was available and we had plenty of time. We called ahead to schedule an appointment with Tony who was listed as the TrueCar representative. When we got there Tony was busy so they had another salesman help us. He was a nice guy and promptly got the keys and drove it around front to take it for a test drive. My fiancé drove it and then we decided to go inside to work out the details. We had a TrueCar quote and the salesman informed us that it would be pretty straight forward. He then went to make a file and I informed him that I had been here before and already drove the car. He went to look for it and informed me that he couldn?t find it so he would need to make a new copy of my driver?s license. I said that was fine and he took some basic information and went to go talk with the finance people, and this is when things went really bad. The one finance guy came out and told us that we needed to finance the car with them for at least 90 days to get the price that they guaranteed with TrueCar. When I told him that I didn?t see anything like that on the TrueCar guarantee he told me you wouldn?t find anything like that on the documentation and that was their own policy. He then walked away and we talked with the salesman for a little bit. Then another finance representative came by telling us about it being an option contract and the dealer could set things as they see fit. I asked about the TrueCare quote and the need to finance with them for 90 days and he said that wasn?t true, totally contradicting the other finance guy. I told him that is not what the other guys said and he went on about there being a contracts option. I told him we had financing and did need that and if they would be able to provide us with a quote. For the best part, after having been there for two hours, for the second time and numerous emails, the guys tells me, ?Do you even really want to buy the car? You don?t have to buy the car, you can just leave. I can give the address of another TrueCar dealer if you want.? After that very rude comment, I responded with, ?No, I just spend a lot of time researching and a couple of hours in this dealership for fun.? At this point we were pretty upset. The salesman was really nice and tried to smooth things over. He said he would work with the finance guys to try and get a number while we went outside to get some fresh air. The salesman came outside after about 10 minutes with a base price higher than the TrueCar quote with the only option being financing 100% of the car with them. I told the salesman thanks for trying, and then we left very disappointed with the whole experience.

Went in to look at a 2011 VW Jetta with 15,000 miles advertised online. They couldn't find it due to one of their sales reps putting it up online the wrong way. After waiting about 30 minutes they found it, saying that it could not be test driven until it was through their inspection process (which takes about 30 mins they said). So, I told them I was going to get dinner, then I'd be back to test drive the car. When I returned, they were already in the process of selling it to another buyer. This dealership has been nothing but a waste of time and a hassle. Not to mention the salesman (Phillip Greene) I was talking to basically seemed like this was his first time showing and selling a car. It seemed as though he had no idea what he was doing. I have bought 5 cars in my lifetime, and this was my worst experience so far.

Steve and the entire team at VW Kearny Mesa were courteous and made the car buying experience fun and effortless. I ended up with a great car at a great price.

I worked with Jonathan Nguyen to lease a VW Jetta. I feel that he and Tomas wanted to earn my business. The process was simple, and even though they are under construction, they were well organized. I was pleased with the overall communication and attention to "our way" that we wanted to go through the process. Jonathan worked in the internet department, and was prompt with his responses. I would recommend asking for Jonathan Nguyen, and would recommend him to anyone I know. We will be back for a chance to earn our business again.

Roman Lopez and the VW Kearny Mesa dealership inspired me to comment. The staff made me feel very welcome and were extremely friendly. Mr. Lopez was a huge factor in my return use of the dealership as opposed to the mechanic down the road. They were keen on granting me discounts for services rendered and am planning on using them in the future.