Volkswagen of Kearny Mesa Reviews & Testimonials
Looking for testimonials and reviews about Volkswagen of Kearny Mesa? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Always great customer service and always quality repairs. I keep coming back for more for both of out cars. The amenities in the waiting area are also great.
Kia and manuel were very helpful, great customer service in general. I will definitely comeback for the car service next time. thank you for all the help guys!!
Kai was courteous and professional. The service was performed within the time frame given when I dropped the car in. The facilities are clean and comfortable.
Had a good experience doing my maintenance to my car. Thank you Tina always good communication and always doing their best thank you again !
Manuel was very helpful in getting the 40k mile services going for us. Clean good service and respectable dealership. Would definitely take my VW back.
My service consultant, Manuel Cosio, offered me cordial help and provided rather thorough solutions to my car. I would highly recommend to do regular car maintenance with him.
I bought a used car from them. They all were very helpful and kind. Best costumer service I’ve ever had at a dealership. Definitely recommend going to get a car from them. They will also give u best deal.
Courteous and efficient service (oil change, brake / clutch fluid flush). KM always tries to sell wheel alignment, but no argument when I declined. Pleased with service.
After waiting for the arrival from Germany of the 2021 VW ID.4 I reserved online, I went in to test-drive a similar vehicle. The man Steven gave me the best dealership experience in almost two decades. Upon arrival of my ID.4 all interactions were great all the way through completion of purchase. Highly recommended.
Amazing job guys! I will for sure be back. Steven was my Sales guy and he is the best!!! I love my VW Atlas and the great service I received
I brought my car in about a week ago. Reggie Nance was super nice and he explained everything that needs to be done so my car can pass a smog check. It did pass and been running great.
Every time I get my car serviced/repaired I have a great experience at Kearny Mesa VW. I bought my used car from here 5 years ago, and I always get work done on it here. I trust the service managers/advisors and the mechanics with my car more than anywhere else, and they always treat me with respect. Big thank you to Kai for helping me this week! Love you guys
Reggie at VW Kearny Mesa was great! Service was quick and communication was great no problems at all!! No follow up needed on my end
Overall it was a pleasant experience, and Sal is a really friendly advisor. Although I ended up have to do additional repair than originally anticipated, he is willing to give me a good discount. I'll definitely recommend him!
Customer service was good considering all these Covid precautions. I got in a decent time and seen pretty quickly despite the long line I had
KM VW team is amazing!!! Everyone there is soo kind and helpful. I always get my Passat services there and they are so kind and accommodating. Sal in the service department has always been exceptionally helpful and I always ask for him. Will be a returning customer!!
My experience was nothing short of "Outstanding Customer Service from Service Advisor Sal Salinas" and the entire staff working at Volkswagen Kearny Mesa ! I highly recommend the Volkswagen Kearny Mesa Service Department!
Provided professional and courteous service. Service advisor was knowledgeable and kept me advised throughout my vehicles service. Scheduling was easy. Was offered same day appointment.
I would totally recommend JJ and Kearny Mesa VW if you’re in the market for a VW, they make the purchase process easy and hassle free!
Our salesperson, JJ, was so nice to work with. He made the purchase process simple and we highly recommend Kearny Mesa Volkswagen. Grateful for our new Jetta!
Love my car they had a great inventory. Alex our sales person was very good, nice young man. He listened to what we wanted and came through for us.
Armando is excellent!! Will return again because of his professional work ethic. He helped me and explained every step through out the whole process, answering all my questions.
Gus (sales) and Aldo (finance) were outstanding. They got me into the exact car that I wanted (found via Cargurus.com) and they have still been assisting me with any random questions that have popped up.
This dealership was an absolute pleasure to do business with. Gus has a lot of knowledge and is very caring, making this entire experience very smooth. I highly recommend!
Tina and the whole staff always take good care of my car. It is always done before the time they say it will be done.
I took my vehicle in for an oil change and a couple recall repairs. Kai was great and fast. I thought I was going to have to wait a few days for a part to come in, but he called the next day to tell me it was ready for pickup. So easy.
Worked with Cabigon Kai for my service 90k service. Friendly, answered all my questions quickly and fully, and ensured any applicable rebates/coupons are applied for my service appointment. Definitely worth your time coming to this dealer to get your car serviced.
Excellent service. Service advisor was very nice. He got me in and out in a very good amount of time considering how busy they were.
Kai was awesome. I told him I haven’t worked due to the pandemic in 3 months and he looked at what we needed to do right now and made it affordable. Awesome customer service and made me feel like I wasn’t a dollar sign.
Mark had great communication and worked with us for the price we wanted. In and out quickly. Car was detailed in and out! Amazing job. Couldn’t be happier.
Kearny Mesa Volkswagen is the best very courteous always kind and always willing to work with you! I won't go to any other dealership South Bay Volkswagen is a joke when I took my car in to have it repaired they tried to dismantle it and sell it for parts that's how I ended up at Kearny Mesa Volkswagen and now I won't go anywhere else
I have taken my 2013 Beetle here for service and repairs for the past 7 years. Its the only place I use and I always have a good experience. Kudos to my trusted advisor Reggie for always helping me!
New car. First service. Great customer service. Clean. Sanitary. Professional service. Every employee wearing masks, gloves and keeping socially distant. Especially important during these COVID times. They put plastic around the steering wheel and the seat. Loved it. Extremely Professional. Very impressed with service rep Reggie. Keep up the great work.
I brought my car in for routine service. It turned out that more time-consuming work was required. It was completed in a timely fashion, and Armando was very helpful in keeping me informed. Thanks!
I always have amazing service when I come in with my car. Armando always takes care of my car and makes sure I get to best quality of care. He also always remembers the details about my previous visit and makes me feel comfortable coming to the dealership, which most people don’t get.
Tried buying a car from several other dealerships and they were all shady and tried to make me buy dealer add ons. This dealerships didn’t try that and kept the buying simple and professional.
Very friendly and knowledgeable staff. Made the process of getting my car serviced easy. Once I was checked in they used text notifications for service recommended options. Received excellent explanation of all work accomplished!
Everything was perfect and efficient except for the fact that they left oil on my steering wheel and gear shift. Other than that, they’re always kind and helpful. I always go here for service, and will continue to do so.
Professional, friendly, fast and complete service. David showed me exactly the damage under the car and explained everything clearly and completely. I was able to make an informed decision.
He helped me a lot when the tail lights were having issues and always keep me updated with the progress. The quotes were very reasonable.
As usual I was greatly taken care of!! The entire service team was there answering every question and or concern I had and they were very thorough with the information. I was even greeted by Mike a sales rep who took the time to answer all my questions about buying a new car and even introduced me to some new unthought of information about leasing. Although I’ve been a customer for some years they treat me like I’m brand new all the time and go above and beyond their duties. This is why I will continue to bring ...
Great service and great price for the 50K service. I also paid for a full detail and it was worth every penny. My GTI runs and looks like new.
Worked with Mike Montesano to trade in a 2014 Jetta for a 2019 GTI. Buying process was straightforward, as were negotiations for trade-in. Some cosmetic issues found at delivery were handled promptly. One other cosmetic issue is still being worked on, but a clear path to resolution has been presented. Staff is friendly, and dealership itself is clean and spacious.
I dealt with Manny and I found him to be knowledgeable, patient, friendly, and reasonable . The repair costs however were higher than comparable garages nearby. I also miss having my car washed after service.
I just had a great experience at this dealership. If you’re looking for incredible customer service, ask for Sal for your appointment here. You can tell he’s got a grasp like no one else there when it comes to car knowledge and getting things done.
Work was done efficiently, however the transmission display on the dashboard is no longer working. I left a message for Tina on Monday via .
Reggie was extremely professional and took care of my car battery right away. I was happy to hear about a five year warranty. I will continue to have my vehicle serviced at Kearny Mesa VW.
We leased my car here. I have brought in my car for service since then. Everyone is very friendly and knowledgeable. I would buy another car from this dealership
I was in the market for a used car,preferably a late model Honda Accord. This is just what I wanted. Very nice and good price.
David was professional and addressed all my concerns well. The repairs were fast and with a great price with a discount. The waiting room is very nice.
I always go to this volkswagen dealership for car service because it's best customer service and satisfaction is guaranteed. Especially Saul, one of service mechanic representative is always helpful and great as well as all other staffs at the dealership. Recommended
Great customer service as always. Shuttle service very handy. Addressed a recall matter and fix the issue. Explained all the charges at check out As well as future recommendations. Easy to Book an appointment online.
Good customer service and great coffee. I waited a bit too long but thank goodness got one of 1st appointments and could start work layer.
Sal provided excellent service by keeping me informed of the status with my 2000 VW Jetta, taking the time to explain the issues and working to keep my costs down. I received excellent service as always with everyone I interacted with and have peace of mind knowing the mechanics that worked on my car went above and beyond to ensure my vehicle is operating safely for my family and for everyone with whom I share the road. Thank you Sal, Tina, David and John!
Michelle was great. She was extremely helpful and patient. She is a true professional when it comes to customer service! The service was great, I feel more comfortable now that my brakes and transmission was serviced
Excellent personal and courteous customer service and attention. The salesman was attentive to our needs and made sure he knew exactly what we were looking for and helped us through the whole process making this the best car purchase experience my wife and I had in a long time and most important of all we got what we were looking for.
They are always helpful and patient. I appreciate their process and courteous staff. Haven’t had any bad visits and would go there again when service is needed.
I took my car in to get serviced and looked at about a month ago, and was helped by Reggie. He went above and beyond to put my mind at ease about any services or cost my vehicle was or would be needing. I went in there feeling super anxious about what the problems with my car could be, or how much it would cost me to get them taken care of. He was honest with me and never once gave me the run around. I have to also thank a gentleman named Kai, who is now that depts. manager. ...
Outstanding customer service. Manny and Kai went above and beyond to make sure I felt welcome. I would recommend any of my close friends and family to go to Kearny Mesa VW. Kearny Mesa VW is second to none.
Man was made the whole process of rolling up to service bay on a weekend to handling extended warranty claim painless. The techs replaced failed part AND filter to specs. Recommend this dealership for used VWs and any/all repairs.
Went in for 30k mile service on my Jetta, got taken car of right away and was told the service would take about 2 hours and that estimate was almost dead on. Price is a little on the high side, but that's kind of what you expect with German cars (still cheaper than BMW or MB service, though). Clean facilities, plenty of seats, free coffee and tea, and surprisingly good music on the speakers, too haha. I always get my service done at this dealer.
Quality employees - it took 3 1/2 hours for a scheduled “wait” oil change and tire rotation and they did not complete the one additional thing I asked to be complete - but my service provider did the item himself.
Took my car in for recall on exhaust system; they also malfunction side mirrors . Since the visit took longer than expected they found some Tums for me in their first aid kit and even helped me get something to eat - which really saved the day! Michelle was very considerate and helpful and the driver who took me out to get food was kind and thoughtful. This dealership truly takes good care of their customers. (And not only that, my side mirrors work now!)
Standard alignment with a twist: got lots of extra attention to detail, patient explanation and fast efficient work done right. Its rare that dealerships execute this well. Its all about the people, and leadership.
My service advisor Reggie Nance was outstanding in every way. He was responsive, helpful and took the time to explain everything to me in a clear and concise manner. He was excellent.
My experience at Kearny Mesa VW was superb. David, my service advisor, was very thorough and made the visit very welcoming. Service was great and was happy that my coupon was honored. I'll be back for sure.
As always, Kearny Mesa VW’s customer service is excellent. It’s a pleasure to walk into this business and interact with the employees in the service department. Everyone of them are professional, courteous, and kind. David is a great addition to the team. Side note: I read a great article on the wall while waiting for my vehicle about the GM. The GM knows how to treat people. Great Job!
Excellent transaction with JJ Barrera. Very easy process. Great service from start to finish by JJ. Highly recommend Kearny Mesa VW. They were good at explaining all the features of the GTI.
Great service! Reggie always goes above and beyond making sure my car is taken care of every time I come in! Prices are fair thanks!
This is the second time I’ve come to this location. Both times have been great but this time especially. My service advisor was Man he was great. He was very helpful throughout the whole process. The facility itself is one of my favorites in the San Diego area. I honestly wouldn't mind waiting there for my car if it took 1 hr for an oil change or something because their lounge area is very cozy. Thank you to everyone there !
This is how service visits should be: attentive, courteous, communicative. Man made it an easy experience—he explained what the service would entail, the options, the amount of time and the cost.
Tina was great! Very helpful...Will be coming back for all my service needs. Even though I live 100 miles away you can’t beat the customer service provided by Tina!
Rico was awesome. Easy to talk to. The financing office guy was the bomb! He was funny and i can tell he likes his job. I purchased my passat on 6/14/19. They even stayed after hours to accomodate me.
The customer service Reggie gave was amazing! I even bought my car there a year ago. They are an amazing dealership, and I highly recommend them!
Reggie took care to ensure that our vehicle was well cared for through the repair process. We received it back in a timely manner and they were very easy to work into our schedule because of their hours.
Man my service advisor was courteous and informative. Gave me all the information I needed for my current and future service needs and took care of me fast and had my car ready quickly because I had reservations with my family for Father’s Day. Awesome service!
The Service manager (named Man) was very courteous and professional. Clean facilities and waiting area. In and out within 1 and 1/2 hours. Great service on a Sunday! Thanks for the pleasant experience.
Man, the Service Consultant, was friendly and efficient. Service was completed sooner than promised on a busy Saturday. Facilities were busy and crowded but clean, welcoming and nice to be in. Thumbs up all around.
Loved the customer service from this place! Sal made sure to take care of us: he informed us the time it would take for the service to be completed (which was reasonable), and was punctual in texting us when the car was ready. The dealership has ample space for waiting. There’s free food, too!
Great customer service. Customer service is always five stars. Kai took the time to explain everything to me. I am a satisfied customer every time
My customer experience with, first name; Man, of VW was positive, welcoming, and efficient. I do plan on going back to VW of Kearney Mesa.
Completed a 40,000 mile service on my TDI. Things went smoothly at the dealership and everything was effectively communicated to me. I plan to schedule my next service appointment here, too.
So helpful both times around, thanks so much to Stephan for being helpful and professional! Really great experience here, recommend to any and all, thanks.
Great job. Customer service very friendly and efficient. Now if VW can produce a cost effective electric car, would be very happy. EVs just cost too much for a green high school teacher.
Realized on a Friday evening that horn wasn’t working. I had to drive to Utah for work the next day. Showed up at service at 7 am and they fixed the problem although I had no appointment. All done in two hours. Enjoyed the coffee in lounge as I waited. Very pleased.
I always leave happy with the service Sal provides me. He is professional and always helpful sorting my service needs out. Quality service from the techs as well.
Awesome service! I end up needing quite a bit of work at the last minute and they got it done the same day- and even stayed late (on a Saturday night) to ensure they got my car finished. My service advisor Reggie was great and made the entire process really simple.
So good and awesome thank you for the excellent work and then this was great and then this was a good experience M25 words is way too long. Don’t hold people to a ridiculous standard
Went to the dealership to get my 2014 Jetta fix for a recall. Tina helped me instantly, and asked if I needed anything, after a few minutes, I realized I needed an oil change, when I went back to the service desk she was on lunchbreak, but still helped me out! That is true costumer service :). The recall service and change oil took about 1.5 hours. Not bad, in and out! Thanks again Tina!
Got oil service there for my Audi Q7. The price CA not be beat and the service was awesome. I'll be back in a few months.
Great service and they did the work asked. Service rep was knowledgeable and courteous. Waititroom was nice and had great coffee as well. Low key dealership in a good way.
Good customer services and employees are really nice and professional, being very patience to explain everything you need to know and response very fast. Would recommend this place to other people.
Outstanding service. Not only do I enjoy the car I purchased, I love the service, the people are professional and care about the customers. Thanks
I called this dealership, to inquire on fixing an ac problem with my car. I reached Jerry over in service, and he went out of his way twice, to walk to the parts department to get me a quote on what was needed. He did this because they were crazy busy, and he didn’t want to just put me on hold. Great service. So I ended up bringing in my car, and they did an awesome job of diagnosing the problem, and even saved me money by repairing a part, that another shop told me that needed to be ...
I have purchased two cars and had three VWs serviced at this Dealership. My first contact with them was the week the dealership opened for business. I had previously done business at City VW. The current Service Manager, John, keeps everything running smoothly. If there are problems, talk to him. There are occasional hiccups, but any issues I have had have always been resolved satisfactorily and in my favor. Today, I drove in without an appointment to check on one of the specials I received via email. It turned out I was there on the wrong day for the special ...
So, I initially was pretty upset after scheduling an appointment but because it was a 1700 and there was an oil change special going on, I wss told they couldnt not take my car and come back tomorrow. I returned the following day, enter Reggie. Reggie was competent, professional, friendly and immediately attended to our needs. When an issue arouse the was not covered by our maintenance policy he showed it to us and still had our car's 10000 mile maintenance completed quickly. Reggie saved the day. We will be back for our scheduled 20000 mile maintenance.
This dealership went above and beyond the call of duty in servicing my vehicle. They got me the lowest price possible and they even gave me a loaner car to drive while they repaired my car. Outstanding service!!! Highly recommended.
Took my Jetta in for an oil change and overall check. They provided a full report on the car and suggested repairs ranked from immediate to those that could wait. Was given a printed report as well as emailed a PDF version. Great. Really loved how thorough and not pushy they were. The customer lounge area is nice too and offers freshly brewed cups of coffee, tea, and hot cocoa! Easy and enjoyable experience, I'll definitely be going back.
I have a 2013 VW that's been out of warranty for a while. I experienced some car troubles during my morning commute and had it towed to them immediately. They had the problem resolved by the end of the work day and kept me updated throughout the afternoon. Total cost of repairs was only 180.00 to get me running again. Top notch service all around. Whenever it's time for a new VW, this is where I'll be headed.
Reviews & Testimonials | Volkswagen of Kearny Mesa