Beautiful location and great CS! Rico was so amazing in helping my husband and I find the perfect Jetta. I’ve never had a more seamless and painless car buying experience.
It was overall a pleasant experience purchasing a VW Golf Sportwagen at this dealership. I reached out to them via an online form and Jessica gave me a call back in less than 30 mins! After asking for more information, she called me back in less than an hour to let me know what the quoted price is. We went down to test drive on the same day and committed instantly! A shout out to Danny and Jessica for being so patient and for not hard selling. We came back during the same week to collect our car and drove on without any glitches. Overall smooth and pleasant transaction. Highly recommended dealership for the pleasant and friendly environment where you dont feel pressured to get a car when you really really need one. Read more
Excellent Service here. Top Rated Service and they will always work with you when there is an issue.
On January 2019 I purchased a used 2004 Honda Civic LX with roughly 129K miles. Two days after purchasing the vehicle the car overheated and had to have it towed back to the dealership to deal with a faulty thermostat which is part of the cooling system.Less than 3 months later my car overheated again and my mechanic is telling me that I have to have a cracked radiator fixed and thermostat replaced. The estimate for these repairs is $700 and one of the managers of this business stated that they will not conduct repairs nor reimburse me for these out of pocket expenses.EDIT: I am happy with the resolution. Great business backing up your products.
Been to this dealer previously to have service done on my last car, and the staff is always friendly and helpful, so when the time came to get a new car, I wanted to come back here. Yuri helped me out and was super cool and friendly. The whole process was quick and easy, and without the usual high pressure sales environment. I’ll be back here in the future for sure.
Exceptional Customer Service! I take advantage of Service Specials which make prices fair and reasonable. Repairs are done in timely manner and they offer shuttle which is a plus.
I wanted to take the time to write a review regarding a service advisor at Volkswagen Kearny Mesa. Reggie Nance has been a great help to me the past couple of times of had him as my service advisor. He is very professional, down to earth, personable, and kind. He goes through everything in detail with me on the phone and in person. Takes the time to address my concerns rather than rushing me, and has always been a great help with getting in me in and out without any hassle. Thanks Reggie! I also have to give a big thanks to the service manager John Kortland! He’s done an exceptional job training his staff with excellent customer service!
My daughter came in for warranty repairs and was taken care of immediately in charge just only for what was done to take care of the problem which was very minimal to my surprise thank you for the good work
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